Overview

Last Updated: 02/09/2024

At Gems & Joys, we want you to be fully satisfied with your purchase. If you encounter any issues with your order, please refer to the guidelines below to determine if you are eligible for a return, refund, or exchange.

Eligibility for Returns

  • Return Period: Items are eligible for return within 7 days of receipt.
  • Condition of Items: Items must be unused, undamaged, and in their original packaging, including any tags or labels.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Customized or personalized jewelry items
  • Sale or clearance items
  • Items damaged due to improper care or handling

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@gemsandjoys.com or WhatsApp us at +92 317 5158127 with your order number and reason for the return.
  2. Return Confirmation: We will review your request and provide instructions on how to return the item.
  3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method for returns.
  4. Refunds
  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed and credited to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us with details and proof of the defect.

Late or Missing Refunds

If you haven’t received your refund within the specified time, please:

  1. Check with your bank or credit card provider, as processing delays may occur.
  2. If you still have not received the refund, please contact us at support@gemsandjoys.com for further assistance.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please get in touch with us:

Gems & Joys

Email: support@gemsandjoys.com

Phone: +92 317 5158127